Wholesale Policies
Updated January 1, 2020
Requirements:
Wholesale accounts are only available with a valid and current business license or tax resale certificate from your state. Heart and Paw Creations LLC must have a copy of your business resale tax certificate or business license before we can process your order. Please e-mail a copy to heartandpawcreations@gmail.com.
Minimum Orders:
Heart and Paw Creations LLC does not require minimum orders on our products.
Product Samples:
Product samples are available for those individuals who wish to try our products before ordering. We will provide requested samples at wholesale cost. Just let us know which products you are interested in and we will get them to you.
Order Turnaround Times:
Our turnaround time is usually two weeks or less depending on the size and content of your order. Wholesale orders require a minimum of two weeks processing time. Please be aware that during high volume order times, such as Christmas, those times may increase due to the volume of sales, please order accordingly. Orders will be processed in the order that they’re received. Rush orders or orders needed in less than two weeks will be charged a 25% fee.
Recipe Creations/Tweaking:
Heart and Paw Creations LLC can create a dog treat to fit your needs. We charge $150 to create a custom dog treat recipe for you. The fee covers recipe creation ( up to two variations if first variation isn’t satisfactory) and analysis. If the first two are not satisfactory a $50 fee will be charged for each variation after the initial two.
If a recipe requires tweaking Heart and Paw Creations LLC will charge a $75 fee to tweak that recipe and have it re-analyzed.
Heart and Paw Creations LLC owns and maintains rights to any recipes created.
Custom/Exclusive Flavors:
Due to the extra cost, custom and exclusive flavors may only be ordered by whole and half batch quantities. There will also be a $10/batch and $7/half-batch fee for exclusive treat flavors.
Custom/Exclusive Sizes & Shapes:
Heart and Paw Creations LLC can cut any of our existing flavors into any size and shape that you would like. This can be done for an additional $1/lb.
Delivery: Please specify delivery method when ordering.
Door to Door Delivery:
Heart and Paw Creations LLC offers door to door delivery in the Colorado Springs area.
Shipping:
We will ship your order using USPS Priority Mail at their current rate, which offers shipping time of 1-3 days, please keep in mind that the day your products are shipped is not included in this time frame. If you would like a different shipping option please contact us. We package all of our treats with care; however, we are not responsible for lost packages or treats damaged during shipping. Insurance can be purchased at an additional charge.
Changing/Canceling Orders:
Orders, with the exception of custom orders, may be changed or canceled, however last minute additions may not be processed in the same time frame as the original order.
Payment Terms:
We accept payment by cash, check* or credit card. Payment is required at the time products are delivered/shipped. Custom/exclusive orders must pay a minimum of 50% of the order total before it can be processed. If other payment terms are necessary they must be negotiated prior to placing an order.
*The bank’s charge for any returned checks will be passed on to the customer.
Internet Sales:
No Heart and Paw Creations LLC products can be sold on any website for less than prices quoted on the Heart and Paw Creations LLC website.
No Heart and Paw Creations LLC products can be re-sold under different packaging*, labels*, or be rebanded.
*Does not apply to bakery cases.
Private Label:
All products purchased from Heart and Paw Creations LLC must display the Heart and Paw Creations name. Under no circumstances may you sell Heart and Paw Creations LLC products under any other name. Private label is acceptable as long as Heart and Paw Creations LLC is listed as the manufacturer. (ie. “Manufactured for ( Company Name ) by Heart and Paw Creations LLC)
Product Quality:
We stand behind the quality of our products. Because our products are handmade variations in color, shape and size are to be expected. Our products are made in small batches to ensure freshness and quality.
Placing a wholesale order with Heart and Paw Creations LLC indicates that you have read, understand and accept the conditions outlined in the Wholesale Policy.
Updated January 1, 2020
Requirements:
Wholesale accounts are only available with a valid and current business license or tax resale certificate from your state. Heart and Paw Creations LLC must have a copy of your business resale tax certificate or business license before we can process your order. Please e-mail a copy to heartandpawcreations@gmail.com.
Minimum Orders:
Heart and Paw Creations LLC does not require minimum orders on our products.
Product Samples:
Product samples are available for those individuals who wish to try our products before ordering. We will provide requested samples at wholesale cost. Just let us know which products you are interested in and we will get them to you.
Order Turnaround Times:
Our turnaround time is usually two weeks or less depending on the size and content of your order. Wholesale orders require a minimum of two weeks processing time. Please be aware that during high volume order times, such as Christmas, those times may increase due to the volume of sales, please order accordingly. Orders will be processed in the order that they’re received. Rush orders or orders needed in less than two weeks will be charged a 25% fee.
Recipe Creations/Tweaking:
Heart and Paw Creations LLC can create a dog treat to fit your needs. We charge $150 to create a custom dog treat recipe for you. The fee covers recipe creation ( up to two variations if first variation isn’t satisfactory) and analysis. If the first two are not satisfactory a $50 fee will be charged for each variation after the initial two.
If a recipe requires tweaking Heart and Paw Creations LLC will charge a $75 fee to tweak that recipe and have it re-analyzed.
Heart and Paw Creations LLC owns and maintains rights to any recipes created.
Custom/Exclusive Flavors:
Due to the extra cost, custom and exclusive flavors may only be ordered by whole and half batch quantities. There will also be a $10/batch and $7/half-batch fee for exclusive treat flavors.
Custom/Exclusive Sizes & Shapes:
Heart and Paw Creations LLC can cut any of our existing flavors into any size and shape that you would like. This can be done for an additional $1/lb.
Delivery: Please specify delivery method when ordering.
Door to Door Delivery:
Heart and Paw Creations LLC offers door to door delivery in the Colorado Springs area.
Shipping:
We will ship your order using USPS Priority Mail at their current rate, which offers shipping time of 1-3 days, please keep in mind that the day your products are shipped is not included in this time frame. If you would like a different shipping option please contact us. We package all of our treats with care; however, we are not responsible for lost packages or treats damaged during shipping. Insurance can be purchased at an additional charge.
Changing/Canceling Orders:
Orders, with the exception of custom orders, may be changed or canceled, however last minute additions may not be processed in the same time frame as the original order.
Payment Terms:
We accept payment by cash, check* or credit card. Payment is required at the time products are delivered/shipped. Custom/exclusive orders must pay a minimum of 50% of the order total before it can be processed. If other payment terms are necessary they must be negotiated prior to placing an order.
*The bank’s charge for any returned checks will be passed on to the customer.
Internet Sales:
No Heart and Paw Creations LLC products can be sold on any website for less than prices quoted on the Heart and Paw Creations LLC website.
No Heart and Paw Creations LLC products can be re-sold under different packaging*, labels*, or be rebanded.
*Does not apply to bakery cases.
Private Label:
All products purchased from Heart and Paw Creations LLC must display the Heart and Paw Creations name. Under no circumstances may you sell Heart and Paw Creations LLC products under any other name. Private label is acceptable as long as Heart and Paw Creations LLC is listed as the manufacturer. (ie. “Manufactured for ( Company Name ) by Heart and Paw Creations LLC)
Product Quality:
We stand behind the quality of our products. Because our products are handmade variations in color, shape and size are to be expected. Our products are made in small batches to ensure freshness and quality.
Placing a wholesale order with Heart and Paw Creations LLC indicates that you have read, understand and accept the conditions outlined in the Wholesale Policy.